Better to Know

Check-In Policy:

1. Check-in time starts at 3:00 PM: We kindly request that you plan your arrival accordingly. If you arrive earlier, we will do our best to accommodate you, subject to room availability.
2. Identification and Payment: Upon check-in, please present a valid government-issued photo ID, such as a passport or driver’s license. We will also require a credit card for authorization purposes, even if your stay has been prepaid.
3. Reservation Guarantee: If you have reserved your room using a credit card, we will hold your reservation until the end of the day of arrival. If you are unable to check-in on your scheduled arrival day and have not notified us, we reserve the right to cancel your reservation and may charge a cancellation fee.

Check-Out Policy:

1. Check-out time is by 12:00 AM (noon): In case you require a later check-out, please contact our front desk. Subject to availability, we may be able to accommodate your request for an additional fee.
2. Express Check-Out: To expedite the departure process, we offer express check-out by email. Simply provide your email address at check-in, and we will send you a detailed invoice on the morning of your departure. You can then settle any outstanding charges at your convenience.
3. Late Check-Out: Late check-outs after 12:00 PM (noon) without prior arrangement may result in additional charges. Please contact our front desk in advance to inquire about the possibility of extending your check-out time.
4. Extended Stays: If you plan to extend your stay, please notify our front desk as early as possible. Extensions are subject to availability and applicable rates.

Age restrictions:

1. Minimum Check-in Age: The minimum age required to check in at our hotel is 18 years old. All guests must present a valid identification card or passport during check-in.
2. Unaccompanied Minors: Guests under the age of 18 must be accompanied by a parent or legal guardian.
3. Escort Policy: Guests under the age of 18 are not permitted to make reservations or stay in our hotel unless accompanied by a parent or legal guardian.
4. Verification: We reserve the right to request proof of age for any guest who appears to be of legal age but may not meet our minimum age requirement.

Failure to comply with this policy may result in additional cleaning charges

Smoking and Vaping Policy: HYDEOUT Bakuriani Boutique Lodge is a smoke-free and vape-free property. Smoking and vaping, including the use of e-cigarettes and other electronic nicotine delivery systems are strictly prohibited in all indoor areas, including guest rooms and common spaces. We kindly request that you use the designated smoking areas provided outside the hotel. Failure to comply with this policy may result in additional cleaning charges.

• Pets welcome
• Non-refundable Pet Fee Per Stay: 20 GEL
• No maximum Pet Weight
• Maximum Number of Pets in Room: 2
• Leash/muzzle or in an appropriate carrier in public areas
• Copies of vaccination records during check-in are required

Pet-Friendly Policy: 

We understand that your pets are part of your family, and we are delighted to be a pet-friendly hotel. However, we kindly request that you inform us about the presence of pets at the time of making your reservation. Additional charges and restrictions may apply, and we appreciate your cooperation in following our designated pet-friendly areas within the hotel premises.

1. Advance Notification: Please inform us at the time of making your reservation that you will be staying with a pet. This allows us to allocate a suitable room for your needs and ensure that our pet-friendly amenities are available during your stay.
2. Pet Fees: A non-refundable pet fee 30 GEL will be applied to cover the additional cleaning and maintenance required after your departure. Details regarding the applicable fee can be found on our website or by contacting our reservations team.
3. Pet Size and Number: We welcome pets of all sizes, but we kindly request that you limit the number of pets per room to 2. This helps us maintain a comfortable environment for all guests.
4. Pet Etiquette: We kindly request that you be mindful of other guests during your stay. Please ensure that your pet’s behaviour does not disturb other guests or hotel staff. Keep your pet on a leash or in an appropriate carrier in public areas.
5. Pet Health and Vaccinations: Please ensure that your pet is in good health and up-to-date with vaccinations. We may request copies of vaccination records during check-in, so please remember to bring them along.
6. Housekeeping and Room Access: To ensure the safety of your pet and our housekeeping staff, we kindly request that you schedule a suitable time for our team to clean your room. Please display the provided “Pet Inside” sign on your door, to indicate when your pet is in the room, and secure your pet in a crate or carrier during cleaning.
7. Pet Damages: While we understand that accidents may occasionally happen, any damages caused by your pet during your stay will be your responsibility, and additional charges may apply.

Accepts: Cash, Credit Cards

Payment policy:

1. Reservation Guarantee: To secure your reservation, we require a valid credit card. This card will be authorized upon check-in to cover the room charges, taxes, and any incidental expenses.
2. Payment Methods: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Debit cards can also be used as a form of payment, provided they have a major card logo and are linked to a bank account. Cash payments are accepted, but we will still require a valid credit card for incidentals.
3. Pre-authorization: Upon check-in, we will pre-authorize your credit card for the full amount of your stay, including any anticipated incidental expenses. This pre-authorization will temporarily hold the funds, but the actual charge will only be processed upon check-out.
4. Additional Charges: Please note that any additional charges incurred during your stay, such as room service, minibar usage, laundry services, or damage to hotel property, will be charged to your credit card on file. These charges will be itemized on your final bill.
5. Early Departure: Should you need to depart earlier than your original departure date, please inform the front desk at least 24 hours in advance. Failure to do so may result in additional charges equivalent to one night’s stay.
6. Cancellation Policy: If you need to cancel or modify your reservation, please do so at least 24 hours before your scheduled arrival. Cancellations made within this timeframe will not incur any charges. However, failure to cancel within 24 hours of your scheduled arrival will result in a charge equivalent to one night’s stay.

• On-site Parking
• On first-come, first-served basis
• Daily: 10GEL per vehicle
• Front side of the car facing the exit gate

Parking

1. Parking Availability: We provide on-site parking facilities exclusively for our guests. While we strive to accommodate all vehicles, parking spaces are subject to availability on a first-come, first-served basis.
2. Parking Fee: HYDEOUT Bakuriani Boutique Lodge charges a daily parking fee of 10GEL per vehicle. This fee helps us maintain and monitor our parking facilities, ensuring a secure environment for your vehicle during your stay.
3. Validated Parking: For the convenience of our guests, we offer validated parking upon check-out. This means that if you have utilized our parking facilities, simply present your parking ticket at the front desk during check-out, and the parking fee will be added to your final bill.
4. Parking Regulations: We kindly request all guests to abide by the following parking regulations: a. As part of our parking policy, we kindly request all guests to park their vehicles with the front side of the car facing the exit gate. This policy has been implemented to ensure a smooth flow of traffic within our parking area and facilitate efficient departure for all guests.
   By adhering to this policy, you will be helping us to minimize congestion and optimize the parking experience for all guests. It allows for easier manoeuvrability when exiting the premises, ensuring a hassle-free departure.
   a. Park only in designated parking spaces provided by the hotel.
   b. Do not park in spots reserved for accessible parking, unless you have the necessary permit.
   c. Avoid double parking or blocking other vehicles, as this can cause inconvenience to fellow guests.
   d. It is strictly prohibited to park in fire lanes, loading zones, or any area marked as restricted.
5. Liability: While we take every precaution to ensure the safety and security of our guests’ vehicles, HYDEOUT Bakuriani Boutique Lodge is not liable for any damage, loss, or theft that may occur within or near our parking facilities. We strongly recommend removing all valuables and locking your vehicle when parked

• Self-service 1GEL per load per washer/dryer
• Detergents: at the front desk at extra cost

Laundry

Laundry Facility.

1. Availability and Operation:
   a. Our self-service laundry facilities are located on the 2nd floor
   b. The self-service laundry facilities are available 24 hours a day, 7 days a week for your convenience.
2. Availability & Laundry Etiquette:
   a. The laundry facilities are available on a first-come, first-served basis.
   b. If all machines are occupied, please wait patiently or return at a later time.
   c. Please be considerate of others and promptly remove your laundry once the cycle is complete
   d. Please limit the use of machines to a reasonable duration to accommodate everyone’s needs.
   e. Do not leave your belongings unattended while using the laundry facilities.
   f. Ensure that all items are removed promptly from the machines after use to allow other guests to access them.
3. Pricing:
   a. The self-service laundry service is charged 1GEL per load, with specific pricing details displayed in the laundry room.
   b. Our laundry charges are competitive and designed to cover operational costs as well as maintenance and upkeep of the equipment.
   c. Ask our staff for access to the laundry room.
4. Types of Machines:
   a. Our laundry room is equipped with washing machine and dryer.
5. Instructions for Use:
   a. Detailed instructions for operating the washing machines and dryers are provided on-site.
   b. It is essential to follow the instructions carefully to avoid damage to the machines or your clothing.
   c. Please do not overload the machines, as this can cause them to malfunction.
6. Laundry Detergent:
   a. We provide detergents for our guests to use.
   b. These items are available for pickup at the front desk or in the laundry room
   c. If other laundry supplies or special detergents are required, we recommend guests to bring their own.
7. Lost or Damaged Items:
   a. The hotel is not responsible for any lost or damaged items left unattended in the laundry facilities.
   b. Please monitor your laundry closely to prevent any sort of loss or damage.
8. Noise and Odors:
   a. Please be mindful of noise levels when using the laundry facilities, particularly during quiet hours (usually between 11:00 PM and 7:00 AM).
   b. Avoid leaving wet laundry unattended for extended periods to prevent the development of unpleasant odors.
9. Clothing Storage:
   a. Kindly refrain from leaving personal items unattended in the laundry room.
   b. The hotel does not provide storage for personal belongings in this area.
10. Cleanliness:
    a. Keep the laundry room clean and tidy at all times.
    b. If you notice any spills or messes, please inform the hotel staff immediately for prompt clean-up. 11. Laundry Assistance:
    a. While self-service laundry is designed for your autonomy, our staff is available to help with any equipment-related issues or questions.

Room Keycard:

• A fee 10GEL for any lost or unreturned keycards

Room Keycard Policy: For your convenience and security, we provide keycards to access your guest room. Please ensure that you keep your keycard with you at all times and return it to the front desk upon check-out. A fee will be charged for any lost or unreturned keycards.

1. Keycard Issuance: Upon check-in, each guest will be provided with a keycard that will grant them access to their assigned room. Our front desk staff will explain the keycard operation and any specific instructions related to its use.
2. Usage Guidelines:
   a. The keycard is to be used exclusively by the registered guest(s) for the duration of their stay. Sharing or granting access to the keycard to non-registered individuals is strictly prohibited.
   b. Loss or damage of the keycard should be reported immediately to the front desk. A replacement keycard will be issued upon verification of guest identity.
   c. The keycard is not to be duplicated or used for any unlawful purposes.
3. Returning Keycards:
   a. Guests are required to return their keycards to the front desk upon check-out or when requested by hotel staff. Failure to return the keycard may result in additional charges as specified in our policies.
   b. If you leave the hotel temporarily, please leave your keycard with the front desk for safekeeping.
4. Safety Measures:
   a. Always keep your keycard secure, and do not display it in public areas to prevent unauthorized access to your room.
   b. Should you observe any suspicious activities or encounter any issues with your keycard, please notify our staff immediately.

• First-come, first-served basis

Ski Depot policy

1. Ski Depot Area: We have designated a secure ski depot area within the hotel premises where guests can safely store their ski equipment. This area is equipped with racks, boots driers and lockers for your convenience.
2. Availability and Reservations: The ski depot is available on a first-come, first-served basis. We recommend making a reservation in advance to guarantee storage space for your equipment. Please contact our front desk to reserve your spot.
3. Proper Labeling: We kindly request that you label all your equipment, including skis, snowboards, boots, and poles, with your name and room number. This will help us ensure that your items remain organized and easily identifiable.
4. Responsibility and Liability: While we take every measure to provide a safe and secure environment, please be aware that the hotel is not responsible for any loss, damage, or theft of your ski equipment. We strongly advise you to obtain adequate personal insurance coverage to protect your belongings.
5. Storage Duration: Ski equipment can be stored in the depot for the duration of your stay. If you need to store your equipment for an extended period, please inform the front desk, and we will do our best to accommodate your request.
6. Retrieval Hours: The ski depot is accessible during our regular front desk operating hours. Please check with our staff for the exact hours of availability. If you need to retrieve your equipment outside these hours, please make arrangements with the front desk in advance.
7. Personal Belongings: Please note that the ski depot is exclusively for ski equipment storage. We kindly request that you do not store any personal belongings or valuable items in the depot. For any other items, our hotel offers safe deposit boxes at the front desk.
8. Proper Attire: We kindly ask that you refrain from wearing ski boots inside the hotel premises to maintain cleanliness and prevent any potential damage. We are happy to provide a designated area for changing into or out of ski equipment.

• Safe in each room
• Public areas are monitored by CCTV cameras

Personal Belongings and Safety:

1. Personal Belongings:
   a. Guests are responsible for their personal belongings during their stay at the hotel. We strongly recommend that guests secure their valuable items in in-room safes or use the safety deposit boxes available at the front desk.
   b. It is important to keep the room doors locked when the guests are inside or leaving the room, and to ensure that windows are securely closed at all times.
2. Safety Measures:
   a. All public areas, including corridors, lobbies, and dining areas, are monitored by CCTV cameras to enhance guest security.
   b. Only registered guests and authorized personnel are allowed access to the guest floors and hotel premises.
   c. In the event of an emergency, guests should familiarize themselves with the nearest emergency exits and follow the instructions provided by hotel staff or posted signage. Fire evacuation plans are available in guest rooms and in the halls.
   d. We strongly discourage guests from bringing valuable or irreplaceable items to the hotel.
   e. Lost and found items must be reported to the front desk or security immediately. Our team will make every effort to locate and return lost items; however, the hotel cannot be held responsible for lost or misplaced items.
3. External Service Providers:
   a. The hotel may provide information or contacts for external services such as transportation, tours, or ticket booking facilities. However, guests are advised to exercise caution and to independently verify the reputation and reliability of such service providers. The hotel cannot be held responsible for any losses, damages, or inconveniences arising from interactions with external parties.

• Quiet Hours: between 11:00 PM and 7:00 AM

Noise and Consideration: 

1. Quiet Hours: Please observe our designated quiet hours between 11PM  and 7AM. During these hours, we kindly request that you keep noise to a minimum, especially in public areas such as hallways, elevators, and common spaces.
2. Respect for Other Guests: Kindly be considerate of other guests and keep noise levels low, regardless of the time of day. This includes refraining from loud conversations, using electronic devices, or playing music or television at high volumes, slamming doors
3. Parties and Gatherings: We understand that you may wish to celebrate or gather with friends and family during your stay. However, please ensure that these gatherings do not disturb other guests. If you plan to have a gathering, please inform the front desk in advance so that appropriate measures can be taken to minimize any disruption.
4. Restricted Areas: Certain areas within the hotel, such as corridors and lobby, are designated as quiet zones. These areas should be respected, and noise levels should be kept to a minimum to maintain a peaceful atmosphere.
5. Excessive Noise Complaints: In the event that we receive multiple noise complaints regarding your room, we may be compelled to take necessary action, which can include issuing a warning or, in extreme cases, asking you to vacate the premises without refund.

• 24 hours before the scheduled arrival date to avoid any charges

Reservation Policy:

1. Booking Confirmation: To secure your reservation, we require a valid credit card at the time of booking. This card will be charged for the first night’s room rate, taxes, and any additional applicable charges.
2. Deposit: At times, a deposit may be required for specific room rates or during peak seasons. The deposit amount, if applicable, will be communicated during the booking process.
3. Arrival and Check-In: Please note that check-in time is at 3:00PM and check-out time is at 12:00 AM. Early check-in and late check-out requests are subject to availability and additional charges.
4. Guaranteed Reservation: Any reservation made with an advance payment or guarantee will be held regardless of your arrival time.

Cancellation Policy:

1. Cancellation Window: Cancellations must be made 24 hours before the scheduled arrival date to avoid any charges.
2. Late Cancellations and No-Shows: Cancellations made after the specified cancellation window or failure to arrive on the scheduled arrival date will result in a charge equivalent to one night’s room rate, taxes, and any additional applicable charges.
3. Non-Refundable Bookings: Some reservations may have special discounted rates that are non-refundable. These bookings are not eligible for cancellation or refund, even if the cancellation is within the allowed window.
4. Modification of Reservation: Changes to your reservation, including arrival/departure dates, room types, or guest names, are subject to availability. Additional charges may apply depending on the modifications made.

Please note that these policies are designed to ensure fairness to all guests and enable us to effectively manage room availability. We kindly request your understanding and cooperation with these guidelines. 

If you need to modify or cancel your reservation, please contact our reservation team at HYDEOUT Bakuriani Boutique Lodge [email protected] or +995 577 511533. They will be happy to assist you and provide any further information you may require.

• Additional fee may apply for Damages, missing items
• Lost, Stolen Items, damaged personal belongings: responsibility of the guest

Damages and Losses:

1. Room Damages: Any damages caused to the room, its contents, or the hotel property will be the responsibility of the registered guest. This includes but is not limited to broken furniture, stained or damaged carpets, missing items, and any other loss resulting from negligence or intentional acts.
2. Smoking Policy: Our hotel is a smoke-free property. Guests found smoking in the rooms or any restricted areas will be liable for an additional 100GEL cleaning fee to eliminate smoke odor, as well as any necessary repairs or replacements due to burns.
3. Lost or Stolen Items: Our hotel is not responsible for any lost, stolen, or damaged personal belongings. We strongly advise guests to utilize the in-room safes or lockers available for storing valuables. Please report any missing items immediately to the hotel management, and we will do our best to assist you in resolving the matter.

• Kindness, courtesy, and respect are highly appreciated

Personal Conduct:

1. Respect for Others:
   a. Treat all fellow guests, staff members, and visitors with kindness, courtesy, and respect, regardless of their background, nationality, or beliefs.
   b. Avoid using offensive, discriminatory, or abusive language.
2. Noise and Disruptions:
   a. Please limit noise levels and refrain from excessively loud conversations, music, or television volumes, especially during nighttime hours.
   b. Parties or gatherings should be held in designated areas and should not disturb other guests.
   c. Be mindful of noise when entering and leaving the hotel, especially during late-night hours.
3. Property and Facility Care:
   a. Take responsibility for maintaining the cleanliness and good condition of your assigned room. Report any damages or malfunctions to the hotel staff as soon as possible.
   b. Avoid tampering with or damaging hotel property, including furnishings, fixtures, and electronic devices. Charges may apply for any intentional damages.
4. Smoking Policy:
   a. Our hotel is completely non-smoking. Smoking, including the use of electronic cigarettes, is strictly prohibited in all indoor areas, guest rooms, and common spaces. Designated smoking areas are available outside the premises.
5. Illegal Activities:
   a. Engaging in any illegal activities within or around the hotel premises is strictly prohibited. This includes the use or possession of illegal drugs or substances.
6. Security and Safety:
   a. Comply with all security measures, including using your room keycard to access restricted areas.
   b. Do not leave valuable belongings unattended. The hotel is not liable for any loss or theft.
   c. In case of an emergency, please follow the instructions provided by our staff and evacuate the premises calmly and quickly if necessary.
7. COVID-19 Safety Guidelines:
   ​​​​​​​a. Adhere to any specific safety measures or protocols implemented by the hotel to prevent the spread of infectious diseases.

Hotel Health and Safety Policy

1. Responsibilities:
   a. Management: The hotel management is responsible for providing leadership, resources, and support to ensure that health and safety policies and procedures are effectively implemented and maintained.
   b. Employees: All employees have a responsibility to familiarize themselves with the health and safety protocols, follow established procedures, and report any hazards or incidents promptly. They should also actively participate in health and safety training and contribute to the overall health and safety culture of the hotel.
2. Risk Assessment and Management:
   a. Regular Risk Assessments: We conduct regular risk assessments to identify potential hazards and assess the associated risks across all areas of our hotel, including guest rooms, public spaces, back-of-house areas, and recreational facilities.
   b. Control Measures: Based on the identified risks, control measures are implemented to reduce the likelihood and severity of accidents, injuries, and health hazards. These measures include but are not limited to, proper maintenance of equipment, routine safety inspections, and effective communication of health and safety procedures to all stakeholders.
   c. Emergency Preparedness: Emergency response plans are developed, implemented, and regularly reviewed to ensure preparedness in the event of fire, natural disasters, medical emergencies, and any other potential incidents. Staff members are trained on emergency procedures, including evacuation drills, first aid, and the proper use of safety equipment.
3. Hygiene and Sanitation:
   a. Cleanliness: We maintain high standards of cleanliness and hygiene throughout our premises, including guest rooms, public areas, and food handling areas. Regular cleaning schedules, use of approved cleaning agents, and proper waste management practices are enforced.
   b. Food Safety: Our food handling procedures adhere to local health regulations, ensuring the safe preparation, storage, and service of food and beverages. Food safety training is provided to all employees involved in food handling.
   c. Health Monitoring: We promote and provide regular health checks for employees to monitor and minimize the risk of communicable diseases.
4. Occupational Health and Safety:
   a. Training and Communication: Employees receive comprehensive health and safety training upon joining, and refresher training is provided periodically. Clear communication channels are established to enable employees to report hazards, incidents, or near misses promptly.
   b. Protective Equipment: The hotel provides appropriate personal protective equipment (PPE) to employees when required. It is the responsibility of employees to use provided PPE correctly and comply with related guidelines.
   c. Ergonomics: We strive to provide a safe and ergonomic work environment, with regular assessments and adjustments made to minimize the risk of work-related musculoskeletal disorders.
5. Compliance:
   a. Legal Regulations: We are committed to complying with all applicable health and safety laws, regulations, and industry standards within our jurisdiction.
   b. Continuous Improvement: We promote a culture of continuous improvement by regularly reviewing and upgrading our health and safety policies, procedures, and practices based on internal audits, external assessments, and industry best practices.
6. Implementation: This health and safety policy is communicated to all employees, contractors, and guests of HYDEOUT Bakuriani Boutique Lodge. It is available for review through various channels, including our website, employees’ handbook, and public notice boards.
7. Review: This policy will be reviewed annually, or as required, to ensure its relevance and effectiveness in fostering a safe and healthy environment for all individuals within our premises.